Greetings to our valued customer !
https://www.agrasenjewellers.com/ promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.
All orders are processed within 2-3 business days of being placed except on weekends or on account of holidays, unavailability of staff or stock.
If we experience a high volume of orders, shipments may be delayed by a few days.
Please take note that we at Agrasen Jewelry do not offer a same day dispatch facility.
Your order will be delivered within 5-7 business days for Delhi/NCR locations and 7-10 business days minimum for other locations depending on their serviceability. Sometimes it may take longer than the stipulated time due to unforeseen conditions such as weather conditions, lockdown, curfew, lack of staff, flight delays etc at the courier company’s end or border sealings, political unrest, local festivals. Hence, Agrasen Jewelry is not responsible for any delays in the delivery process once a package has been shipped out from our warehouse. However, we are always available to note your concern and help if the order does not reach in prescribed timeline. We therefore request you to speak with our team over WhatsApp or a call before order placement if there is a certain timeline to be followed. Such orders are marked separately and are sent under a special concern.
The courier service may or may not always call or message the customer. They may usually call in cases when the address in incomplete, confusing or incorrect. If the receiver is not available at the time of delivery, the courier service may deliver the shipment to someone living nearby or nextdoors. Please note that we are not given any prior information regarding the same.
We strictly follow a 100% prepaid order system and we do not provide COD for any region. We strongly believe in following the trend of 'contact-less delivery' and there are several other payment options which you might find convenient from the comfort of your homes.
All the tracking information such as the name of the courier service, the tracking id, the phone number, timings, delivery time etc will be automatically shared through a message or an email only after the order is shipped.
The status of your order can be checked by logging in on our website (My Orders Section) or by visiting the respective courier company’s portal.
The uploading of the data online might take about 24 business hours.
If you go through any trouble while viewing the same, kindly drop us a message/email and our team shall get back on the same at the earliest.
An Email, SMS or Whatsapp text would be sent to you on your registered id or phone number after the order is shipped that contains the tracking number and name of the logistics provider. You may then follow the guidelines mentioned to track the same.
Our team takes utmost care in maintaining hygiene to ensure that the shipment is 100% secure.