All our products at Agrasen Jewelry are crafted with utmost precision. We try our level best to make online shopping easy and convenient for you. Furthermore, we have made every effort to display as accurately as possible the colors and images of our products that appear in the online store. We cannot guarantee that your computer monitor’s or smartphone’s display of any color will be accurate or be the same as ours.
We request you to keep the following points in mind while making or planning to make a purchase with us –
We do not cancel any order after it is placed, confirmed on our website and dispatched from our end.
We request you to be sure of making the purchase beforehand and also to check the entire description of the products in the cart and to also go through our policies.
We are responsible and in full authority to cancel the complete or partial order if the designs/pieces are not available in our stock and if they cannot be made on special request.
Manufacturing defect
Wrong proportions
Incorrect design
Missing design/piece
We follow no return, no exchange policy .
It is an inherent property of Silver metal to tarnish due to time, continuous usage or exposure to atmosphere (moisture). We shall not be accepting claims for this reason.
The pieces have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent. This will also not be accepted as a valid reason for exchange.
Claims will not be accepted if customer does not ‘like’ the product or feels that the price is over the top. We suggest that the customer should read the product description before ordering since our images are unedited and absolutely real.
A minimum of 7- 10 working days is required to ship within the country. Any delay in the same is an issue related to the courier partner and not us. No returns shall be accepted if the order reaches late.
We shall not entertain claims if the packaging is tampered and the contents are intact. Please take note that the box or envelope used for packing is meant for transportation purpose only. We give all importance to the contents only.
Please note that all original shipping charges and convenience fee are non-refundable.
Hence, the customer in case of any refund shall receive the price mentioned below the product in our main category section within 7-10 business days.
NO WARRANTY OR AFTER SALES REPAIR SERVICES AVAILABLE
We at Agrasen Jewelry do not offer any warranty based on a specific time period for any design we display.
This is because 925 Silver is prone to tarnishing. Silver will generally tarnish quicker in high humidity climates and places with high levels of air pollution. Things like perfume, hairspray, deodorant and moisturisers can all contribute to further corrosion. It also depends on the skin type of the user.
We do not offer after sales repair, fixing, replacement, repolishing, modification or alteration services for our orders (even if the client agrees to pay extra). If you experience issues like tarnishing, falling of a stone/stones, breaking of a piece or element, we suggest you to visit any nearby local/known jeweller for the same.