All our products at Agrasen Jewellers are crafted with utmost precision. We try our level best to make online shopping easy and convenient for you. Furthermore, we have made every effort to display as accurately as possible the colors and images of our products that appear in the online store. We cannot guarantee that your computer monitor’s or smartphone’s display of any color will be accurate or be the same as ours.
We request you to keep the following points in mind while making or planning to make a purchase with us –
CANCELLATION POLICY:
We do not cancel any order after it is placed, confirmed on our website and dispatched from our end.
We request you to be sure of making the purchase beforehand and also to check the entire description of the products in the cart and to also go through our policies.
We are responsible and in full authority to cancel the complete or partial order if the designs/pieces are not available in our stock and if they cannot be made on special request.
RETURN POLICY
We follow no return, no exchange policy .
All online purchases from Agrasen Jewellers are non-returnable and non-exchangeable, except in the limited circumstances mentioned below.
Exceptions:
In case of a manufacturing defect or if the wrong product is received, please contact us for review and resolution.Any such issue must be reported to Agrasen Jewellers within 24 hours of delivery, along with clear photographs/videos of the product and packaging. Each case will be reviewed and approved by Agrasen Jewellers before any replacement or other resolution is provided.
Change of mind, incorrect size selection, personal preference, or any other reason not mentioned above will not qualify for return or exchange.
It is an inherent property of Silver metal to tarnish due to time, continuous usage or exposure to atmosphere (moisture). We shall not be accepting claims for this reason.
The pieces have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent. This will also not be accepted as a valid reason for exchange.
Claims will not be accepted if customer does not ‘like’ the product or feels that the price is over the top. We suggest that the customer should read the product description before ordering since our images are unedited and absolutely real.
A minimum of 7- 10 working days is required to ship within the country. Any delay in the same is an issue related to the courier partner and not us. No returns shall be accepted if the order reaches late.
We shall not entertain claims if the packaging is tampered and the contents are intact. Please take note that the box or envelope used for packing is meant for transportation purpose only. We give all importance to the contents only.
REFUND POLICY
Please note that all original shipping charges and convenience fee are non-refundable.
Hence, the customer in case of any refund shall receive the price mentioned below the product in our main category section within 7-10 business days.
NO WARRANTY OR AFTER SALES REPAIR SERVICES AVAILABLE
We at Agrasen Jewellers do not offer any warranty based on a specific time period for any design we display.
This is because 925 Silver is prone to tarnishing. Silver will generally tarnish quicker in high humidity climates and places with high levels of air pollution. Things like perfume, hairspray, deodorant and moisturisers can all contribute to further corrosion. It also depends on the skin type of the user.
We do not offer after sales repair, fixing, replacement, repolishing, modification or alteration services for our orders (even if the client agrees to pay extra). If you experience issues like tarnishing, falling of a stone/stones, breaking of a piece or element, we suggest you to visit any nearby local/known jeweller for the same.
International Orders (Cross-Border Sales)
1. Final Sale: Due to international customs regulations, import duties, and high cross-border shipping costs, all orders shipped outside India are strict Final Sale We do not accept returns, exchanges, store credits, or refund requests once an international order has been dispatched from our facility.
2. Order Cancellations:
* Cancellations are accepted within 12 hours of placing the order, provided the shipment has not yet been processed or dispatched.
* Once a tracking number is generated or the package is handed over to our international courier partner, cancellations are no longer permitted.
* Eligible pre-dispatch refunds will be credited back to the original payment method after deducting any non-refundable payment gateway transaction fees.
3. Quality Inspection Upon Dispatch: Every order undergoes a strict quality control inspection and is securely packaged prior to dispatch. Due to cross-border logistics and customs constraints, all international sales are strictly final with no returns, replacements, credits, or damage claims accepted post-delivery.
4.Transit Damage & Loss: Agrasen Jewellers is not liable for loss, damage, or handling delays occurring during international transit. All packages are handed over to international courier partners in pristine condition. Any damage or loss claims must be filed directly by the recipient with the delivering courier service using the tracking ID provided.
5. Refused or Unclaimed Packages:
* If a shipment is returned to India because the customer refused delivery, failed to pay required local customs duties/VAT, or provided an incorrect/incomplete address, **round-trip freight costs, return customs penalties, and clearance charges will be deducted from any eligible refund**.